PSV Diagnostic
Confidential document
Development report
PSV TeamDiagnostic
What belongs to the process · what belongs to individual coaching
Participation codes
R-201 → R-206
Team assessedRepresentatives · industrial division
CompanyABC Company · industrial distribution
TerritoryQuebec and Ontario
Nature of the rolesTechnical selling · established accounts
Scope of analysis

Team competency map · collective issues and their likely causes · strengths to preserve · individual gaps · 12-month correction sequence

Contents — 7 sections
01 The distinction that matters
05 What belongs to the person
02 Team context
06 Where to start
03 Competency map
07 Use and limits
04 What belongs to the team
Methodology note
PSV Global · psv-global.com Fictional codes and profiles — no real person
The distinction that matters
An individual problem
or a process problem?
This is the question sales figures never settle.
Representatives assessed
6
Industrial division
Collective issues
3
Discovery · Objections · Negotiation
Team strengths
2
Follow-up · Professionalism
Individual gaps
2
R-201 · R-205
Two kinds of problem, two responses
ObservationWhat it revealsWhat gets addressed
Shared weakness
The same weak competency in several people
This is not about individuals. It is what the sales process asks for, how opportunities arrive, or what gets rewarded in team meetings. The process, group training, what the manager measures and rewards.
Isolated gap
One person clearly below their team’s average
The rest of the team handles this competency well: the blockage is individual. Targeted support, field observation, or repositioning into a better-fitting role.
Why this distinction changes the spend

A manager who sends the whole team to training when the blockage comes from one representative wastes the budget. One who coaches individually when five share the same weakness repeats the same exercise five times without fixing anything.

This document is not a performance review

It should not support a disciplinary decision or be placed in an employee file. We recommend sharing the results with each representative: a profile discussed openly achieves more than one kept by management.

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